BICYCLES RETURN POLICY
A new bicycle purchased from Ted's Bicycles, Inc may be returned for a credit or refund within seven days of purchase.
*We reserve the right to make full or partial refund based on the condition of the bicycle.
*No refund on sale or clearance bikes.
*A restocking fee of 15% may be assesed for special order bicycles.
*Refunds will be given in the same manner the bicycle was purchased.
GEAR RETURN POLICY
Any item* many be returned for a full refund within 30 days with the original purchase receipt. **
*We reserve the right to make full or partial refund based on the condition of the gear item.
*No refund on sale or clearance items.
*A restocking fee of 15% may be assesed for special order items.
*Refunds will be given in the same manner the items were purchased.
SPECIAL ORDER POLICY
A 50% down payment is required for all special orders.
TUBELESS TIRE DISCLOSURE
Ted's Bicycles does not guarantee tubless tires and non--UST tires set up with tubless systems not to go flat nor keep consistent tire pressure.
Tubeless (UST) tire systems are designed to enable you to run lower air pressures without the chance of getting a pinch flat and run lower air pressure to give you better traction. According to manufacturers, tubeless tires are prone to fewer flats, are lighter than conventional tubed-tires, but neither is necessarily true. You may not get pinch flats, but flats due to rips, sidewall tears, holes, rocks, "Etcetra" can still occur.
Conventional (non-UST) tires typically do not feature the robust, reinforced sidewalls that come on a UST tire because conventional (non-UST) cross-country mountain bike tires generally are not meant to be ridden under 40 psi. The lighter sidewalls on (non-UST) racing tires are also more prone to sidewall tears.
Currently we offer in store pick up.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
INFORMATION SECURITYWe protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!